Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, January 11, 2026, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to Platform Version S-25.4.2.41. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.
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Identified - A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented. Jan 08, 2026 - 22:52 UTC
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Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Jan 08, 2026 - 19:21 PST
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