Identified - A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented. Jan 08, 2026 - 22:52 UTC
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Monitoring - We are observing successful SMS delivery to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available. Jan 12, 2026 - 04:09 PST
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Identified - We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.Thank you for your patience. Jan 12, 2026 - 03:39 PST
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